Kano Model

Kano's model is about customer satisfaction. It was published in 1984. According to the model product service is more than functionality. You must think about the clients emotions. The model has three parts excitement, performance, and threshold attributes. You must gain loyalty and satisfaction. You must relate to the customer. To be successful you must have clients that are so happy with your work that they spread the word about your company and that they also will want to work with you again. While designing for the customer you must keep in mind what is best for them.